1. What is your minimum order quantity (MOQ)?
Answer: MOQ varies by product. STEAM education kits are typically 100 sets, early childhood supplies 50 sets, school furniture 50 sets, outdoor/water equipment 20 pieces. Distributors can mix different products in one 20ft container. Home users can order from 1 piece. Please contact sales for details.
2. What safety certifications do your products have?
Answer: Our products are manufactured in strict compliance with international safety standards. Main certifications include: EN71 (EU Toy Safety Standard), ASTM F963 (US Toy Safety Standard), CE, RoHS, etc. Some products can be provided with CPC certificates (required by CPSC). Certification documents are available upon request.
3. Can I apply for samples? What are the sample costs?
Answer: Yes. We support sample requests for testing before bulk orders. Sample fees are 1.5 times the product cost (including shipping). The sample fee is fully deductible from the bulk order payment. Samples are usually dispatched within 7–15 days.
4. Do you offer OEM/ODM customization services?
Answer: Yes. We can customize product colors, packaging, logos, manual languages, etc. according to customer needs. Schools or educational institutions can have customized classroom configuration plans. Please contact sales for OEM MOQ.
5. What payment methods do you accept?
Answer: We accept T/T (telegraphic transfer), L/C (letter of credit), and PayPal (for small orders). For first cooperation, 30% deposit is usually required, with the balance paid before shipment or against the copy of the bill of lading. More flexible payment terms can be negotiated for long-term cooperation.
6. What is your lead time?
Answer: Sample orders typically take 7–15 days. Bulk orders generally take 25–45 days after receiving the deposit and design confirmation (depending on product type and order quantity). Expedited services are available for an extra charge.
7. How do you control product quality?
Answer: We have a professional quality control team. We conduct full or random inspections from raw material procurement, production process to finished product shipment. Third‑party inspection reports (e.g., SGS, TÜV) are available upon request. We support customer‑appointed inspections or video inspections.
8. What shipping methods do you offer?
Answer: We offer multiple shipping options: sea freight (FCL/LCL), air freight, and international express (DHL, FedEx, UPS). Customers can designate their own forwarder, or we can arrange door‑to‑door delivery. We also provide FBA label pre‑sticking services for e‑commerce sellers.
9. What does your after‑sales service include?
Answer: We provide a 1‑year quality warranty (excluding man‑made damage). If quality issues arise, we offer replacement, repair, or partial refund. Online technical support is also available to help with installation or usage problems.
10. Can you provide product catalogs and video materials?
Answer: Yes. Each product series has downloadable PDF catalogs. For distributors and e‑commerce sellers, we also provide product promotional videos and A+ page image materials to help you sell better.
11. How can I get a quotation?
Answer: You can send a product list with quantities through our “Contact Us” form, WhatsApp, or email. We will reply with a formal quotation within 24 hours. For bulk purchases or custom projects, we can arrange a video meeting to discuss details.